FAQs

Frequently Asked Questions

What questions can we help answer?

Renew a subscription early

You have the freedom to pay your subscription’s renewal fee at any time before it’s due, if you wish.

Here’s how to pay for a subscription renewal early…

  1. Click the person icon at the top right
  2. If you’re asked to, go ahead and log in
  3. Click My Subscription(s)
  4. Click Renew Now under the Actions section

Unfortunately we currently cannot process early renewals or change of payment cards for subscriptions over the phone. This is to ensure the utmost security.

Change a subscription's payment card

Here’s how to change the payment method for your subscription…

  1. Click the person icon at the top right
  2. If you’re asked to, go ahead and log in
  3. Click My Subscription(s)
  4. Click Change Payment under the Actions section

Unfortunately we currently cannot process early renewals or change of payment cards for subscriptions over the phone, this is to ensure the utmost security.

Suspend or pause a subscription

We apologize for the inconvenience but suspending or pausing a subscription is not currently permitted. This FAQ will be updated if and when the decision changes.

Cancel a subscription

We’re sorry to hear you’re considering cancelling your subscription, but since you’re here, we want to make it as easy for you as possible.

How a subscription cancellation works depends on the type of subscription you have.

  • 6-month or annual: A refund will be issued after cancellation for any unused portion of the subscription. Future payments will not occur.
  • Monthly: No refunds will be issued and future payments will not occur.

Here’s how to cancel a subscription…

  1. Click the person icon at the top right
  2. If you’re asked to, go ahead and log in
  3. Click My Subscription(s)
  4. Click Cancel under the Actions section

You can also call 260-745-2501 to process your cancellation.

How does SparKit Hub work?

You may subscribe to SparKits Hub online on a monthly basis or with a 6 month or 1-year*. You will indicate on the subscription form the Hub that is most convenient for you, which for most will be the early learning program where your child is enrolled.

Another option is to use the ECA office as your Hub: Ivy Tech Coliseum Campus, 3800 N Anthony Blvd, Fort Wayne.

You can keep your Kit for longer than one month, however, your monthly subscription renewals continue to process and your next Kit won’t be delivered until the current one has been returned.

* Discounts available for multi-month subscriptions.

How soon can I pick up my first SparKit?

Your Hub will set up a specific day of the month for SparKits delivery. Your subscription will start at your Hub on the next available delivery day, at least five business days from when your subscription is processed.

Check with your Hub staff for specific details.

I have misplaced something from our SparKit

Contact us as soon as possible at 260-745-2501 or use our contact form to let us know what is missing from your SparKit. If it is not returned by the next drop off/pick up date you will be charged a replacement fee of

Are the materials cleaned?

Yes! When a kit is returned, it is sanitized, washed and wiped down before it is sent out to you.

Can I keep the materials from our kit?

Unfortunately, not at this time.

My child broke or misplaced an item from our SparKit

If an item is returned broken, you will be charged a replacement fee based on the type and number of items that have been broken or misplaced.

Questions or concerns about your SparKit

Please contact us right away at 260-745-2501 or use the contact form below to let us know what you need, and we will do our best to take care of it right away.

Check back soon for SparKit Home questions.

How does SparKits On Demand work?

SparKits On Demand provide simple, fun, age-appropriate activities that families can make and use at home. Kits are downloaded with a list of items — usually found in the home — and step-by-step instructions, plus tips to guide family fun while advancing developmental skills. On Demand Kits can be created over and over for multiple learning experiences.

Why is it so important that activities during the early years enhance learning?

Not everyone is an expert in early childhood education, but everyone who works and plays with a child is a teacher, especially parents/family members. SparKits is a tool that helps families provide the building blocks to prepare children to learn beginning at birth.

Starting at birth and continuing throughout life, our ability to thrive is affected by our ongoing relationships and experiences and the degree to which they are healthy, supportive, and responsive. (Harvard University Center of Developing Child)

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